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LIVE REPORTING & JOB HISTORY

Within the JOB HISTORY section you can find all the details pertaining to your job including what time the courier arrived at the pick up point, picked up your parcel as well as arrival at drop off times. The courier also shares additional information such as who it was left with, their signature and what part of the building it was dropped off at. You can even ask for a photo to be taken at drop off for additional security.

All of this information is shared with you in real-time as soon as a job is completed.

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TRACK YOUR DELIVERY, HAVE MORE CONTROL

Once live, every job booked is tracked in real-time in the ACTIVE JOBS section. Once selected, each active job will show you your jobs current status. You get access to your couriers route including all pick ups and drops, with ETA’s for each as well as his name, contact telephone number and a photograph. You can share a secure tracking link with anyone else who may find the information useful too.

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CHEAPER, FASTER, GREENER

During the booking process it’s important to define the individual package or consignment size and weight as accurately as possible. Based on this our booking engine will automatically quote for the cheapest vehicle option.

Once booked, our system will assign the most optimal vehicle for your job based on its into stated capacity and current load. This ensures that we send the right vehicle every time.

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SIMPLE, QUICK, RELIABLE BOOKING

Designed with simplicity and speed in mind we built our user interface to make it as familiar as possible to use. Based on Google Maps, searching by company name or street name and number gives highly accurate results.

From there you can also input multiple addresses for pick ups or deliveries before optimising your route to get the best possible price for your delivery.

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SPEEDY SIGNUP

On the registration or login page simply click the Facebook, LinkedIn or Google Plus buttons for one-click sign in. Better still, if you are setting up a company account register using your company email address.

If you’re interested in some of our business invoicing solutions let one of our team know and we’ll take you through the options.

A question we often get asked is: what’s so different about Gophr when compared to every other on-demand delivery service out there?

Well, most other on-demand delivery tech companies out there are B2C delivery solutions, usually focused on delivering food. This requires a totally different approach to the market sector we are focused on; traditional B2B courier services.

In B2C, you generally deal with food deliveries. For obvious reasons, food needs to be delivered immediately. The courier will go to the restaurant, pick up the food while it’s still hot and go straight to the delivery point before it has a chance to get cold. Although perfect for this sector, it does lead to an inefficiency problem which is the #1 nightmare of traditional courier company; ‘dead miles’.

Dead miles problem

Difference between food delivery and traditional courier services

“Dead miles” are miles travelled that have not been paid for by a customer. A dispatcher’s (a.k.a. controller’s) job at courier company is to drive efficiency by linking up jobs going in similar directions to cut as many dead miles as possible. All whilst still hitting their customers required pick up and delivery deadlines.

On top of these service requirements you need to be able to track how much a courier is carrying, versus what he has capacity for.

There are more variables to this, but for simplicity’s sake let’s just stick with those four core principles: distance, direction of travel, deadlines, and volumetric capacity.

We built the Gophr platform to be a B2B delivery solution from the ground up, with these core principles driving the entire system in real-time.

Gophr’s platform takes into account all of the current couriers working on the system, their direction of travel, pick up and delivery deadlines, as well as current and future consignment loads versus their stated capacity. It uses the totality of this information to then choose the most optimal courier for any job at the time it’s required. The system doesn’t just do this at the point before it sends the notification to the most optimal courier, but also during the entire life cycle of any given job.

This opens up a whole world of opportunities, particularly at scale. Both in driving efficiencies in real-time, and greater flexibility in how any item can be delivered.

This is where we see Gophr making a real difference going forward. Not just to couriers and customers, but any business that has a fleet that could do with be optimised for greater efficiency.