When your customers include London’s wellness clinics and the kind of individuals who expect same-day anything, “it’ll be there tomorrow” isn’t good enough.
They needed a delivery partner that matched their positioning. Not just fast — reliable, trackable, and good enough to put in front of the kind of customers who notice when it isn’t.
That’s where Gophr came in.
“We tried a few courier companies before we found Gophr but struggled with pick-up reliability and delivery window accuracy. Gophr fixed that for us and we haven’t looked back.” Christopher Geddes, VAION+
About VAION+
VAION+ launched in March 2024 with a single focus: bringing ultra-high quality NAD+ supplementation to the UK market. Their customers range from wellness clinics offering NAD+ as an injectable treatment, to high-profile individuals who want it on demand.
Growing faster than anyone planned for
Demand didn’t wait for the logistics to catch up. Clinics booking treatments with unpredictable stock needs. High-profile customers expecting same-day delivery from a warehouse outside London. Traditional postal carriers weren’t built for either — and it was starting to show.
Why same-day courier beat the postal default
By early 2025, it was clear that postal services weren’t going to cut it. The speed and flexibility were obvious draws — but what sealed it was Gophr’s existing experience in semi-medical delivery. Working with on-demand pharmacies like Zen and Phlo means understanding that some products can’t be late, can’t be mishandled, and can’t be an afterthought. VAION+ needed a partner that already understood high-touch delivery of time-sensitive, injectable products — and Gophr did.
From clinic top-ups to celebrity doorsteps
VAION+ run 2 distinct delivery operations through Gophr, both on-demand, both time-sensitive. For clinics, it’s about restocking fast when demand spikes — treatments are booked, patients are coming, and the product needs to be there. Clinics pay a premium for that level of responsiveness, and Gophr makes it deliverable.
For high-profile individual customers — typically based in London — it’s about same-day delivery from VAION+’s warehouse outside the city, often at short notice. Two features matter most: live ETA tracking that shows when the courier is arriving to collect as well as to deliver, so no one’s waiting around unnecessarily, and direct access to Gophr’s customer service team if anything needs attention in real time.
Same-day delivery as a competitive advantage
Since their first completed delivery in March 2025, VAION+ have steadily grown their volume through Gophr — going from a handful of jobs in early spring to running multiple deliveries a week by summer. Jobs run from their warehouse in the Home Counties out to London and across the UK, including cities like Bournemouth and Milton Keynes, sometimes covering 300+ miles in a single same-day run. At the other end of the scale, urgent London deliveries can be done in under an hour.
What’s changed most isn’t just the logistics — it’s what VAION+ can now promise their customers with confidence. For VAION+, the shift wasn’t just operational — it changed what they could offer.
What other health brands can take from this
Any brand supplying clinics or high-value customers with time-sensitive product faces the same challenge. Gophr works across this space — from on-demand pharmacies like Zen and Phlo, to luxury retailers like Net-A-Porter — because the same principles apply: speed, reliability and a service level that reflects the product. If you’re still relying on postal services for a premium offering, you’re letting the last step in the customer experience undo everything that came before it.
What’s next for VAION+ x Gophr
The next chapter for VAION+ is about reach. They’re expanding their clinic network across the UK, which means longer distances and more on-demand jobs outside London — tapping into Gophr’s nationwide on-demand courier network.
At the same time, they’re doubling down on speed for their London customers — making same-day delivery faster and more seamless as their individual customer base grows.
If you’re supplying clinics or high-value customers with time-sensitive product, we know how to make the last step work as hard as the rest of your business. Talk to us →
