Salesforce’s London office, like any busy workplace, depends on smooth-running logistics to keep everything ticking along. Their facilities and post room teams need delivery solutions that can keep up with the everyday demands of a fast-paced environment.

 

The challenge: When traditional couriers can’t keep up with modern office demands

 

The Salesforce London office was running into a familiar problem – their existing courier partner simply couldn’t match their pace. When urgent deliveries needed to happen, their traditional courier setup was too rigid and didn’t give them the visibility they needed.

 

“Our previous courier arrangement meant a lot of pre-scheduling and waiting around. When you’re trying to keep an office running smoothly, the last thing you need is to be stuck wondering where your courier is.”

Ronnie Hodgson, Mail Room Lead

 

Gophr’s solution: Deliveries that work at office pace, not courier pace

In 2021, Salesforce started working with Gophr to handle their internal courier needs, getting the speed and user-friendly approach of a delivery app, but with the reliability and professionalism needed for business environments.

 

Quick response when it matters most

What began as regular mail room and facilities courier work soon expanded as the team saw what Gophr could do. With over 90% on-time delivery performance and couriers available in as little as 20 minutes, Gophr has helped keep office services running without a hitch.

 

“We deliver power tools across the UK in as little as 20 minutes, so handling urgent document transfers or IT equipment delivery for busy offices is right in our wheelhouse”

Steven Allen, Gophr Senior Accounts.

 

More than just mail: From IT gear to office moves

The facilities team quickly realized that Gophr’s range of vehicles—from eco-friendly push bikes to XL Luton vans—could help with all sorts of logistical challenges:

 

  • IT: Getting valuable tech where it needs to be, without the wait
  • Event support: pre-scheduled and on demand support 
  • Office relocations: Extra vehicle capacity for inter office moves


ETAs for deliveries AND pickups

Here’s something that makes Gophr a bit special – unlike most courier services that only let you track after pickup, Gophr shows you when your courier is actually heading to collect your items, with a real time ETA.

 


This simple but really useful feature helps make courier deliveries less stressful and uncertain for office teams. You can see the whole journey unfold in real-time, from dispatch to pickup to final drop-off.


“No more hanging around wondering when someone’s going to show up. We can see exactly when our courier will arrive for collection, which means we can get on with other things instead of waiting at reception.”

Ronnie Hodgson, Mail Room Lead

 

Good service that speaks for itself

Perhaps the best sign of a good service is when people stick with it. When Salesforce switched to a major new facilities management provider, they made a point of asking them to keep using Gophr as their same-day courier service – that says quite a lot about the value they were getting.

 

Why Gophr works for Salesforce (and other facilities teams)

 

  • Ready when you are: Book when you need to, not days in advance
  • Whatever wheels you need: From bikes to vans, always the right vehicle for the job
  • Reliable arrivals: Over 90% on-time performance
  • No more guessing games: See exactly where your courier is, coming and going
  • Fits right in: Works alongside your existing office systems without a fuss

“Having couriers that are actually there when you need them makes all the difference in keeping an office running smoothly. Being able to book on the fly rather than planning everything out in advance means we can tackle whatever the day throws at us.”

Ronnie Hodgson, Mail Room Lead