Same-day delivery availability has risen year-on-year, with nearly 1 in 3 (32%) Hardware and DIY retailers now offering the service. >Businesses catering for DIY customers lead on speed of delivery. > Nearly half of same-day delivery options have distance, size and time of order provisos, limiting their value for time-critical projects.
Same day: 32% (+10% YOY) Next day: 34% 2 days+: 14% No 20% Source: Gophr research SAME DAY AVAILABILITY HAS IMPROVED. FLEXIBILITY HASN’T Same Hour 26% 1-3 hours 33% Not 11% Impose 46% *Limitations include timing, location or product availability Source: Gophr research > Professional tradespeople working on site > Delays cause downtime, lost income and knock on disruption to schedules > Retailers include: Howdens, Travis Perkins & CEF > Homeowners carrying out repairs or improvements themselves. > Projects can take weeks or months, and often stall when a single tool or material is missing > Retailers include: B&Q, Toolstation & Wickes DIY VS TRADE RETAILERS THE STATE OF TRADE 49% of trade firms report delays and 23% have to cancel work entirely. Inflexible delivery only adds to this problem In 2026, the need for on-demand delivery is growing, but retailers are serving DIYers and smaller projects faster than larger projects for tradespeople, where delays have the biggest knock-on effect. DIY VS TRADE RETAILERS ALL MAJOR RETAILERS OFFER CLICK AND COLLECT Graham Smith, Commercial Director at Gophr - “The growth in same-day delivery adoption shows the sector is moving in the right direction, but the pace of progress is uneven. “Businesses servicing DIYers are the ones setting the benchmark, while predominantly trade retailers, whose customers require tools and materials the fastest, are lagging. “Same-day delivery only delivers real value when it’s fast and flexible. Conditional or delayed options, even if they’re delivered on the day, can still leave tradespeople stuck on site waiting for materials, which has a direct impact on productivity and profitability. “As pressure builds on the industry to deliver projects faster and more efficiently, improving same-day delivery further, particularly for trade customers, will be essential.”
We set up same day services for major trade retailers across the UK. Get in touch to see how Gophr can help you deliver at pro trade speed.From Click to Fix: The State of Delivery in the UK Trade Sector
Data collected by Gophr Trade – Gophr’s specialist delivery service for the construction and DIY industries
Delivery speeds offered by major hardware and DIY retailers
Guarantee:How fast is same day delivery for those that offer it?
Specified
Conditions*Trade
DIY
Who offers same day delivery?
DIY | 50%
TRADE | 27%
BOTH | 44%
Who can deliver within the hour?
DIY | 33%
TRADE | 13%
BOTH | 50%
Offering same-day delivery is simple when the core click and collect infrastructure is already in place - but what ELSE is required?
SCREWFIX SPRINT - A Case Study in Delivery Flexibility
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Ship From Store Model
Integration with local courier networks
Multi-drop capability
