Online Pharmacy Delivery Report - 2025
Online Pharmacies Lag on Same-Day Delivery, Note: Most up to date data available as per June 2025 Conducted by Gophr, the specialist delivery service for the pharmacy industry
Same day: 12% Next day: 60% 2 days+: 8% No 4% Source: Gophr research
> Phlo, Pharmica, SimplyMeds
> SimplyMeds
> Phlo
> Phlo
According to secondary reports based on NHSBSA (an arm’s length body of the Department of Health and Social Care in the UK) data, NHS prescriptions for Wegovy are estimated at around 182,000 items in 2024. Mounjaro, launched in late 2024, is already believed to have exceeded 94,000 prescriptions in just a few months. Ozempic, prescribed primarily for type 2 diabetes, accounted for just over 83,000 NHS patients in the 12 months to February 2025 Sources: NHS Prescription Cost Analysis 2024/25; select NHSBSA FOI data referenced in policy briefings and national media (e.g. The Sun, The Times, Reuters). Note: Most up to date data available as per June 2025 Conducted by Gophr, the specialist delivery service for the pharmacy industry
“I’m in my 80s and after I fainted a couple of times while out shopping my doctor put me on medication for a benign heart condition. “I’m in pretty good shape and the medication seems to be doing its job and thank goodness I am able to continue to be active. At some point I was worried they’d tell me I couldn’t drive, but fortunately that’s not the case; my car is still a lifeline for me! “However, my memory isn’t what it was and one Friday evening a few weeks ago I had a bit of a scare. I was about to take my tablet but realised the pack was empty and I didn’t have any more – I’d forgotten to order them! My doctor had stressed to me the importance of not forgetting to take my daily tablet, so I was a bit stressed out. I called a younger friend and they were able to switch the pharmacy supplier so that I received my medication the very next evening through my letterbox. “I didn’t know this kind of service existed but it absolutely saved the day for me!” Beryl, Online Pharmacy User “When my husband and I decided to take the plunge and start on Mounjaro we’d done loads of research. We read all the safety data so we were aware of any side effects and the things to avoid doing. We also knew we had to build the right kind of exercise into our plan to avoid losing muscle mass. “We did our research on which online pharmacy to choose. Getting meds delivered is not like getting a pizza to your door, and you need peace of mind. “We looked around for a pharmacy that showed that it had all the right safety measures in place so that we could be confident we were getting what we ordered. It took us a bit of time until we were happy with the speed, reliability, and we were able to track progress closely. “Now we have, we’ll never look back.” Wendy, Online Pharmacy User
DISPENSING FROM A DISTANCE
Putting Patient Safety at RiskKey findings
Fastest delivery speed offered across major online pharmacies
Guarantee:Most online pharmacies still rely on Royal Mail for their deliveries
1 in 3 of all users of Royal Mail (not just pharmacies) reported a delivery issue in 2024, with 13% experienced delays or missed parcels.
For patients with no fallback local pharmacy, even minor issues can disrupt prescribed medication routines.
The only UK regions where you can receive same-day delivery of items from online pharmacies (from those that offer this option)
London
Essex
Birmingham
Manchester
Weight Loss Drugs Driving Online Pharma Demand
“The UK’s online pharmacy sector is at a crossroads. If it’s going to evolve from elective convenience to critical healthcare infrastructure, it needs delivery to match. With in-person pharmacy closures rising, and chronic condition prescriptions increasingly handled remotely, speed and certainty are no longer optional but essential.”
Graham Smith, Strategic Accounts Director at Gophr
Find out more about Same Day Pharma Delivery
Gophr is one of the UK’s leading pharma delivery networks, helping online and offline pharmacies – inclucing Phlo and Superdrug – delivery critical medicines nationwide.

Link to all sources:
Royal Mail data:
Pharmacy Market Review:
https://www.christie.com/news-resources/press-releases/pharmacy-market-review-2024-press-release/#:~:text=When%20tracking%20the%20movement%20in,technology%20to%20undertake%20patient%20consultations.
Surge in weight-loss jabs demand:
https://www.thetimes.com/uk/healthcare/article/weight-loss-jabs-fuel-surge-in-demand-for-online-pharmacies-sld92js2v
https://www.theguardian.com/society/2025/jun/23/nhs-begins-mass-rollout-of-weight-loss-jabs-to-patients-in-england
https://www.thetimes.com/uk/healthcare/article/ozempic-online-buy-uk-32kxb7hmf
https://www.thesun.co.uk/health/35316622/fat-jab-nhs-prescriptions-doubles
Online Pharmacies Audited:
Pharmacy2u
Lloyd’s Pharmacy
Chemist 4 U
The Independent Pharmacy
Simple Online Pharmacy
Dr Fox
Health Express
Medino
Pharmica
Weldricks Pharmacy
Phio Pharmacy
Chemist Direct
Pilltime
Ashcroft Pharmacy
Chemnist Click
Coda Pharmacy
Oxford Online Pharmacy
UK Meds
Pharmacy Planet
MedExpress
Cloud Pharmacy
Simply Meds
PostMyMeds
Image Credits
Vaccine icons created by Jesus Chavarria – Flaticon
Trade Delivery Report - 2025
UK Hardware and DIY Retailers are still lagging behind when it comes to delivery Note: Most up to date data available as per Feb 2025 Conducted by Gophr Trade, Gophr’s specialist delivery service for the construction and DIY industry
Same day: 22% Next day: 32% 2 days+: 22% No 23% Source: Gophr research “The lack of same-day options represents a missed revenue opportunity for hardware and DIY retailers, especially given the time-critical nature of projects and the importance of meeting national housing targets." Implementing same-day delivery is often simpler than perceived. Existing branch networks for multi-store retailers, already supporting next-day delivery and click-and-collect, facilitate a straightforward transition. Same-day delivery offers significant value in the hardware and DIY sector. Construction projects often rely on just-in-time schedules, where even minor delays can impact profitability.” Graham Smith, Strategic Accounts Director at Gophr UK HARDWARE & DIY BUSINESSES ANALYSED WHICH TYPES OF HARDWARE AND DIY DELIVER FASTEST INDEPENDENT VS GROUP OWNED RETAILERS Gophr can help with that.. We’re one of the UK’s leading trade delivery networks, helping thousands of hardware and DIY retailers nationwide with their deliveries. We’re also the nationwide preferred supplier for Rexel, Leyland SDM, Screwfix and more
64 Total businesses audited 29 Independent Retailers 35 Group owned retailers Paint & Decorating Supplies Hire & Equipment Rental Plumbing & Heating Supplies Electrical Wholesalers & Distributors Safety & Workwear Supplies Specialized Electrical & Industrial Components Electronics & Home Appliances Retailer Windows, Doors & Home Improvements Roofing & Insulation Supplies Home Improvement & DIY Retailer Building & Construction Supplies
From Click to Fix: The State of Delivery in the UK Trade Sector
Delivery speeds offered by major hardware and DIY retailers
Guarantee:64 Retailers
Total Audited29 Independent Retailers
35 Group Owned Retailers
#1 PAINTING & DECORATING SUPPLIES
average delivery charge#2 TOOL HIRE & EQUIPMENT RENTAL
average delivery charge#3 PLUMBING & HEATING SUPPLIES
average delivery charge#4 ELECTRICAL DISTRIBUTORS
average delivery charge
HOW DO THEY MEASURE UPOFFERS SAME OR NEXT DAY DELIVERY
OFFERS TWO DAYS OR LONGER
DELIVERS VIA LOGISTICS PARTNERS
DELIVERS VIA OWNED DELIVERY FLEET
Looking to offer Same Day Delivery?
DIY and Hardware chains analysed by Gophr
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