Recognising the busy schedules of London’s tradespeople, Leyland SDM understood the importance of time, as it often equates to money lost when tradespeople have to leave job sites to collect tools or materials. So to provide ultimate convenience for their customers, Leyland SDM introduced a rapid delivery service spanning across London.

“Gophr can deliver just about anything, anywhere, which makes them the perfect partner for this new, expanded offering. As we continue to grow as a business, Gophr will expand with us.”David Edgar, Regional Manager at Leyland SDM

Leyland SDM: London’s leading decorating and DIY specialist

Leyland SDM is a chain of DIY and decorating stores based in London. The company offers a wide range of paint, decorating essentials, building materials, electrical fittings, tools, plumbing equipment, cleaning supplies and much more, to both trade professionals and DIY customers. With over 30 brick-and-mortar locations inLondon, as well as an online store, Leyland SDM is known for its extensive product range, expert knowledge and brilliant customer service.

Before collaborating with Gophr, Leyland SDM provided standard (2 – 3 working days) and next-day delivery options. However, with the growing demand for ultra-fast delivery services and their appreciation of their customers’ time, they sought out a same day delivery partner capable of delivering their products with speed and reliability.

A vehicle for every purpose

Leyland SDM discussed their need for a flexible fleet that could deliver anything, anywhere. Gophr’s vehicle options were just right for their product range, with items ranging in size from screws and paint brushes to ladders and timber.

“If a customer wants a box of screws delivered, they send a bike; if they want heavy step ladders, they send a van. They have a vehicle for every purpose.” David Edgar, Regional Manager at Leyland SDM

A turnkey solution: 33 stores activated, instantly

After a rigorous selection process, Leyland SDM partnered with Gophr, tapping into their vast network of delivery drivers in London. The partnership allows customers to purchase any product from Leyland SDM’s 33-store estate, seven days a week, with no restrictions on the order size or distance from the store. Using Gophr’s booking platform, customers can conveniently place orders, track their progress in real-time, and receive deliveries to their site or homes in as little as 90 minutes.

A ship-from-store delivery model was rolled out to all 33 stores from day 1; a turnkey solution allowing Leyland SDM to focus on their core business functions rather than on the logistics of delivery. The offering has been well-received by customers, who benefit from saved time and the ability to stay focused on their work. With the success of their delivery concept, Leyland SDM has demonstrated its commitment to improving the customer experience for tradespeople.

“Definitely the best online or retail price and extremely fast dispatch and delivery. I needed to telephone for confirmation of something and the customer service was great too. I will be back!” Happy Leyland SDM customer, Trustpilot

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