When defining your consignment size and weight, please consider the total volume of all your items as just one item. For example: two phones could be classified as a ‘small parcel’ and weigh ‘1kg’. It’s also worth leaving a short description around your consignment (e.g. ‘two phones’). The courier will be able to see your notes before accepting your job and have a better idea of whether he is suitable for the job, thus reducing the risk of overload.