Within the JOB HISTORY section you can find all the details pertaining to your job including what time the courier arrived at the pick up point, picked up your parcel as well as arrival at drop off times. The courier also shares additional information such as who it was left with, their signature and what part of the building it was dropped off at. You can even ask for a photo to be taken at drop off for additional security.
All of this information is shared with you in real-time as soon as a job is completed.
Once live, every job booked is tracked in real-time in the ACTIVE JOBS section. Once selected, each active job will show you your jobs current status. You get access to your couriers route including all pick ups and drops, with ETA’s for each as well as his name, contact telephone number and a photograph. You can share a secure tracking link with anyone else who may find the information useful too.
During the booking process it’s important to define the individual package or consignment size and weight as accurately as possible. Based on this our booking engine will automatically quote for the cheapest vehicle option.
Once booked, our system will assign the most optimal vehicle for your job based on its into stated capacity and current load. This ensures that we send the right vehicle every time.
Designed with simplicity and speed in mind we built our user interface to make it as familiar as possible to use. Based on Google Maps, searching by company name or street name and number gives highly accurate results.
From there you can also input multiple addresses for pick ups or deliveries before optimising your route to get the best possible price for your delivery.
On the registration or login page simply click the Facebook, LinkedIn or Google Plus buttons for one-click sign in. Better still, if you are setting up a company account register using your company email address.
If you’re interested in some of our business invoicing solutions let one of our team know and we’ll take you through the options.
Given the nature of their business (tech and phone repair) Lovefone have a very specific set of requirements they need from their delivery partners. All products need to be handled with care, be picked up from and delivered back to very specific areas and/or directly to the owner of the phone. And it needs to be done in double-quick time.
Lovefone were one of our very first customers. They were part of our beta launch of customers in March 2015 and have been with us ever since and have been integral in giving us feedback and ideas around on how to improve our services.
Thousands of deliveries and many happy customers later we are now going one step further to integrate the businesses via our API in order to increase Lovefone’s offering across London for even speedier repair services.
Abellio deliver 1000’s of travelcards a month to some of the biggest bluechips based here in London. They came to us with the challenge of picking up these travel cards at a specific time and delivering them all across London within a couple of hours in order to ensure that they arrived just in time to replace expired commuters expired travelcards. The courier service they were using up to that point was proving unreliable which led to customer complaints and ultimately, ended up costing Abellio to refund tickets that needed to be bought in order to cover the cost of travel as a result of tickets not turning up
Gophr built a booking system that enables multiple drops to be booked along multiple routes. Bookings are confirmed by a certain cut off time and our fastest couriers are tasked within a few hours. This entire process is now being implemented via our API.
Since Gophr were appointed on a two week trial we have delivered thousands of travelcards on Abellio’s behalf with no recorded customer issues.
As one of the largest and most well known global brand development agencies in the Fashion space, Starworks Group (now part of the Vice Media family) needed a delivery partner that could react quickly to their needs, enable employees to book on the move and give them the exact status is on any delivery booked through by their team at any given time.
Starworks have been using or desktop and mobile booking apps almost since their inception and have been key in helping us develop some of the innovative features we’ve released since we started working with them in early 2016.
Since we started working together we’ve delivered thousands of jobs all over London to some of the biggest luxury brands in London (a few of which we’ve gone on to work with) and some of the most famous celebrities in the world. Our real-time tracking links also enable SWG’s customers to know exactly where their deliveries are and given them peace of mind.
Beats headphones were looking for a delivery firm to partner up with for their [#beatssolo] Christmas 2015 campaign. They need a group of cycle couriers who could deliver headphones on demand all around central London on-demand, within less than hour and take photographic evidence of the delivery. The campaign took place on the 23rd of December and anyone who wanted to be gifted a pair of free Beats simply had to tag a tweet with #GetBeats and go submit.
We chose the fastest cycle couriers on our fleet, opened up our cycle courier delivery area temporarily for those selected riders and armed them with as many headphones as they could carry. We also supported them with a roaming cargo bike that could supply them with additional stock as needed. The couriers used the photo functionality in the Gophr courier app to submit selfies with the winners which we then shared with Beats to post on Twitter.